呼叫中心数据入库脚本的示例分析
这篇文章主要介绍了呼叫中心数据入库脚本的示例分析，具有一定借鉴价值，感兴趣的朋友可以参考下，希望大家阅读完这篇文章之后大有收获，下面让小编带着大家一起了解一下。
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CREATE OR REPLACE PROCEDURE "M_XA_WH_DAILY_COUNT" is
cursor cur_28424 is
select * from item_28424_sp@cm_xa
where conclusion in (61673,61680,61695) --61694 拒收
AND (qc_first !=0 or qc_first is null)
and done_flag<>7
and substr(donetime,1,10) <=to_char(sysdate-2,'yyyy-mm-dd')
and nvl(recycle_result,0)=0;
rec_28424 cur_28424%rowtype;
nMemberID number(10);
vName varchar2(30);
vAreaID number(10);
vAddress varchar2(200);
vState varchar2(10);
vStatDate varchar2(20);
nCount number(10);
vMobile varchar2(20);
vMemberName varchar2(255);
-- sID number(10);
v_name varchar2(255);
-- v_areacode varchar2(64);
-- nParentID number(10);
-- Cnt number(10);
v_passwd number(10);
v_passwdid number(10);
v_ccnum1 number(10);
v_ccnum2 number(10);
v_ccid number(10);
v_id number(10);
vregsource varchar2(50);
vcometime varchar2(20);
begin
--************************************************************************************************************************************
select COUNT(*) INTO v_ccnum1 from item_28424_sp@cm_xa
where (qc_first !=0 or qc_first is null)
and done_flag<>7
and substr(donetime,1,10) <=to_char(sysdate-2,'yyyy-mm-dd')
and nvl(recycle_result,0)=0;
open cur_28424;
loop
fetch cur_28424 into rec_28424;
exit when cur_28424%notfound;
vStatDate:=substr(rec_28424.DoneTime,1,10);
vState := '合格';
---名字规范
v_name:='X';
if jay_is_chinesename(regexp_replace(to_single_byte(replace(rec_28424.col_0,' ')),'.∗.∗')) =1 then
v_name:=regexp_replace(to_single_byte(trim(rec_28424.col_0)),'.∗.∗');
end if;
if jay_is_chinesename(regexp_replace(to_single_byte(replace(rec_28424.col_8,' ')),'.∗.∗')) =1 then
v_name:=regexp_replace(to_single_byte(trim(rec_28424.col_8)),'.∗.∗');
end if;
if v_name='X' then
vState := '姓名不规范'; --vState := '拒收';
end if;
---------------------------------------------------------------------------------------------------
if rec_28424.Col_12 is null then --地址更新为空
vState := '地址不规范';
end if;
if (rec_28424.Col_11 is null or lengthb(trim(rec_28424.Col_11))<>6 or substr(trim(rec_28424.Col_11),-4)='0000' or length(trim(rec_28424.Col_11))!=6) then --邮编更新为空
vState := '邮编不规范';
end if;
/*if (fun_IsNumber(rec_28424.col_11)!=1 or length(rec_28424.col_11)>12) AND rec_28424.col_11 IS NOT NULL then
vState := '手机不规范';
end if;*/
/*if (fun_IsNumber(rec_28424.Col_10)!=1 or length(rec_28424.Col_10)>12 or length(rec_28424.Col_10)<11) AND rec_28424.Col_10 IS NOT NULL then
vState := '手机不规范';
end if; */
if rec_28424.Col_2 is null and rec_28424.Col_10 is null then
vState := '手机不规范';
end if;
if instr(rec_28424.Col_10,'*')>0 or (length(trim(rec_28424.Col_10))>0 and fun_IsNumber(rec_28424.col_10)!=1) or rec_28424.col_10 is null or length(trim(rec_28424.Col_10))<>11 then
if instr(rec_28424.Col_2,'*')>0 or (length(trim(rec_28424.Col_2))>0 and fun_IsNumber(rec_28424.col_2)!=1) or rec_28424.col_2 is null or length(trim(rec_28424.Col_2))<>11 then
vState := '手机不规范';
else
vmobile := rec_28424.Col_2;
end if;
--elsif instr(rec_28424.Col_2,'*')>0 or (length(trim(rec_28424.Col_2))>0 and fun_IsNumber(rec_28424.col_2)!=1) then
-- vState := '手机不规范';
else vmobile := rec_28424.Col_10;
end if;
-- if length(trim(rec_28424.Col_105)) >64 then
-- vState := 'email不规范';
-- end if;
vAddress := to_single_byte(trim(rec_28424.Col_12));
--如果地址止于数字，则补上“室”
if substr(vAddress,length(vAddress),1) in ('0','1','2','3','4','5','6','7','8','9') then
vAddress := vAddress || '室';
end if;
--地址准确性
/* if (instr(vAddress,'(地址可收)')=0 or instr(vAddress,'（地址可收）')=0 or instr(vAddress,'(地址可收）')=0 or instr(vAddress,'（地址可收)')=0) then
if rec_28424.Col_15='公司地址' then
if GetDigitalCount(vAddress)=0 or (substr(vAddress,length(vAddress))='号' or substr(vAddress,length(vAddress))='楼') then
vState := '地址不规范';
end if;
else --家庭地址
if GetDigitalCount(vAddress)<2 or substr(vAddress,length(vAddress),1) not in ('室','座') then
vState := '地址不规范';
end if;
end if;
else
vAddress := replace(vAddress,'地址可收','');
end if;*/
vAddress := replace(vAddress,'地址可收','');
if instr(vaddress,')')>0 then
vaddress := replace(vaddress,')','');
end if;
if instr(vaddress,'(')>0 then
vaddress := replace(vaddress,'(','');
end if;
if instr(vaddress,'（')>0 then
vaddress := replace(vaddress,'（','');
end if;
if instr(vaddress,'）')>0 then
vaddress := replace(vaddress,'）','');
end if;
--匹配邮编(外地数据不匹配邮编)
if vState='合格' and v_name!='X' then
select Name
into vName
from userinfo@cm_xa
where id=rec_28424.oper_site;
--武汉
select count(*)
into nMemberID
from dic_area
where parentid=2954 and substr(areaname,1,2)=substr(rec_28424.col_16,1,2) and cancelflag=0;
if nMemberID>0 then
select AreaID
into vAreaID
from dic_area
where parentid=2954 and substr(areaname,1,2)=substr(rec_28424.col_16,1,2) and cancelflag=0;
else
vAreaID := null;
end if;
--姓名、手机号整理
vMemberName := v_name;
/* if rec_28424.Col_10 is null or instr(rec_28424.Col_10,'*')>0 or
(fun_IsNumber(rec_28424.Col_10)=1 and length(rec_28424.Col_10)<>11 and length(rec_28424.Col_10)<>12 and length(rec_28424.Col_10)<20) then
if rec_28424.col_11 is null or instr(rec_28424.col_11,'*')>0 or
(fun_IsNumber(rec_28424.col_2)=1 and length(rec_28424.col_2)<>11 and length(rec_28424.col_2)<>12 and length(rec_28424.col_2)<20) then
if substr(rec_28424.col_2,1,1)='0' then
vMobile := substr(rec_28424.Col_2,2);
else
vMobile := rec_28424.col_2;
end if;
end if;
else
if substr(rec_28424.Col_10,1,1)='0' then
vMobile := substr(rec_28424.Col_10,2);
else
vMobile := rec_28424.Col_10;
end if;
end if;*/
-- vmobile := nvl(rec_28424.Col_10,rec_28424.Col_2);
vmobile := substr(vmobile,-11);
--end of姓名、手机号整理
select count(*)
into nMemberID
from Memberinfo@yesmynet
where LogID=vMobile or Mobile=vMobile ;
-- or email=(case when instr(replace(trim(rec_28424.Col_105),'无'),'@') > 0 then replace(trim(rec_28424.Col_105),'无') else null end)
-- or name||address=v_name||vAddress;
if nMemberID=0 then
select seq_m_member_account_id.nextval@yesmynet
into nMemberID
from dual;
/* if instr(vaddress,rec_28424.col_10)>0 and instr(vaddress,rec_28424.col_9)>0 then
vaddress := vaddress;
end if;
if instr(vaddress,rec_28424.col_10)>0 and instr(vaddress,rec_28424.col_9)<0 then
vaddress := rec_28424.col_9||vaddress;
end if;
if instr(vaddress,rec_28424.col_10)<0 and instr(vaddress,rec_28424.col_9)<0 then
if instr(vaddress,rec_28424.col_16)>0 then
vaddress := rec_28424.col_9||rec_28424.col_10||vaddress;
else vaddress := rec_28424.col_9||rec_28424.col_10||rec_28424.col_16||vaddress;
end if;
end if;
if instr(vaddress,rec_28424.col_10)<0 and instr(vaddress,rec_28424.col_9)>0 then
vaddress := rec_28424.col_9||rec_28424.col_10||substr(vaddress,4);
else vaddress := vaddress;
end if;*/
vaddress := '湖北省武汉市'||rec_28424.col_16||vaddress;
-- end if;
/* if substr(vAddress,1,length(rec_28424.col_16))=rec_28424.col_16 then
vAddress := substr(vAddress,length(rec_28424.Col_16)+1);
end if;
if substr(rec_28424.Col_11,length(rec_28424.Col_11),1)='市' then
vAddress := '福建省'||rec_28424.Col_11||vAddress;
else
vAddress := '福建省厦门市'||rec_28424.col_16||vAddress;
end if; */
SELECT trunc(dbms_random.value(100000,999999)) INTO v_passwd FROM dual ;
insert into memberinfo@yesmynet(MemberID,LogID,LogPassword,MemberTypeID,name,sex,address,postcode,
Mobile,RegSourceID,ComeSource,ComeAgent,ComeAgentNo,
SubmitDate,AreaID,
AddressType,AreaCode,come_time,goodsline,exchange_point,total_point,cancelflag,rank_id)
values(nMemberID,vMobile,v_passwd,'MEMBER_TYPE_PERSONAL',vMemberName,decode(nvl(rec_28424.col_9,rec_28424.col_1),'女','f','男','m'),vAddress,trim(rec_28424.Col_11),
vMobile,'MEMBER_REG_SOURCE_OB','西安',vName,rec_28424.oper_site,
sysdate,vAreaID,substrb(rec_28424.Col_15,1,10),
'027',to_date(rec_28424.DoneTime,'yyyy-mm-dd hh34:mi:ss'),'GOODS_TYPE_WINE',100,100,0,'MEMBER_LEVEL_NORMAL');
SELECT max(id)+1 INTO v_passwdid from m_user_password_notify;
INSERT INTO m_user_password_notify(user_id,mobile,TRUE_NAME,PASSWORD,SUBMIT_TIME,ID)
VALUES (nMemberID,vMobile,vMemberName,v_passwd,SYSDATE,v_passwdid);
COMMIT;
--2009增加积分表信息
insert into m_Score_History@yesmynet(score_his_id,member_id,cha_reason,cha_score,
total_score,exchange_score,is_gain,version,CHA_DATE)
select seq_m_score_history_id.nextval@yesmynet,nMemberID,'SCORE_CHANGE_REASON_REG',100,
100,100,1,0,sysdate from dual;
/*execute immediate 'select SEQ_MW_RANK_HISTORY_ID.nextval from dual' into sID;
insert into MW_RANK_HISTORY(ID,USER_ID,RANK_ID,RANK_TYPE,RANK_REASON,TOTAL_POINT,
EXCHANGE_POINT,RANK_POINT)
values(sID,nMemberID,0,1,'注册',100,
100,100);*/
--end of 2009增加积分表信息
--插入记录表
insert into REDWINE_TOMATO_TAB values (rec_28424.cid,rec_28424.oper_site,rec_28424.donetime,vMobile,'西安','武汉',sysdate,28424);
update item_28424_sp@cm_xa
set done_flag=7,recycle_result=1,recycle_date=sysdate
where cid=rec_28424.cid;
commit;
else
-------------------如果重复需要看重复日期
select count(*)
into nCount
from memberinfo@yesmynet
where (LogID=vMobile or Mobile=vMobile
-- or email=(case when instr(replace(trim(rec_28424.Col_105),'无'),'@') > 0 then replace(trim(rec_28424.Col_105),'无') else null end)
or name||address=v_name||vAddress) and to_char(submitdate,'yyyy-mm-dd')>=substr(rec_28424.DoneTime,1,10);
--+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
if nCount>=1 then --挖掘成功后用户自行注册
/* if substr(vAddress,1,length(rec_28424.Col_100))=rec_28424.Col_100 then
vAddress := substr(vAddress,length(rec_28424.Col_100)+1);
end if;
vAddress := '北京市'||rec_28424.Col_100||vAddress;
update memberinfo@yesmynet
set name=nvl(name,vMemberName),
sex=nvl(sex,decode(nvl(rec_28424.col_18,rec_28424.col_1),'女',0,'男',1)),
address=nvl(address,vAddress),
PostCode=nvl(postcode,trim(rec_28424.Col_11)),
--Mobile=nvl(mobile,vMobile),
email=nvl(email,(case when instr(replace(trim(rec_28424.Col_105),'无'),'@') > 0 then replace(trim(rec_28424.Col_105),'无') else null end)),
ComeAgent=vName,
ComeAgentNo=rec_28424.oper_site,
ComeCallCenterID=2,
addresstype=nvl(addresstype,substrb(rec_28424.Col_19,1,10)),
Areacode=nvl(areacode, '010')
where LogID=vMobile or Mobile=vMobile
or email=(case when instr(replace(trim(rec_28424.Col_105),'无'),'@') > 0 then replace(trim(rec_28424.Col_105),'无') else null end)
or name||address=v_name||vAddress;
COMMIT;*/
insert into REDWINE_TOMATO_TAB values (rec_28424.cid,rec_28424.oper_site,rec_28424.donetime,vMobile,'西安','武汉',sysdate,28424);
update item_28424_sp@cm_xa
set done_flag=7,recycle_result=1,recycle_date=sysdate
where cid=rec_28424.cid;
COMMIT;
else --拨打前注册，重复，拒收 ID 61694
update item_28424_sp@cm_xa
set done_flag=7,conclusion=61694,recycle_reason='拨打前注册'
where cid=rec_28424.cid; --设定座席不可见
end if;
END IF ;
else
INSERT INTO item_28424_problem VALUES (rec_28424.cid,vMobile,to_date(rec_28424.donetime,'yyyy-mm-dd hh34:mi:ss'));
--拒收ID: 61694
update item_28424_sp@cm_xa
set conclusion=61694,recycle_reason=vState
where cid=rec_28424.cid;
end if;
commit;
end loop;
close cur_28424;
/* select COUNT(*) INTO v_ccnum2 from item_28424_sp@cm_xa a,projectresultinfo@cm_xa b
where conclusion in (59605,59612,59627) --59626
AND (qc_first !=0 or qc_first is null)
and done_flag=7
and substr(donetime,1,10) <=to_char(sysdate-2,'yyyy-mm-dd')
and nvl(recycle_result,0)=1
and to_char(recycle_date,'yyyymmdd')=to_char(SYSDATE,'yyyymmdd');
SELECT SEQ_mw_accept_cc_data_ID.nextval INTO v_ccid FROM dual;
SELECT COUNT(*) INTO v_id FROM mw_accept_cc_data t WHERE to_char(t.ACCEPT_TIME,'yyyymmdd')=to_char(SYSDATE,'yyyymmdd') AND t.CC_PROJECT_ID=28424;
IF v_id =0 THEN
INSERT INTO mw_accept_cc_data VALUES(v_ccid,2,28424,v_ccnum1,v_ccnum2,SYSDATE);
COMMIT;
ELSE
UPDATE mw_accept_cc_data t SET t.SUCCESS_NUM=v_ccnum1,accept_num=v_ccnum2,accept_time=SYSDATE WHERE to_char(t.ACCEPT_TIME,'yyyymmdd')=to_char(SYSDATE,'yyyymmdd') AND t.CC_PROJECT_ID=28424;
COMMIT;
END IF;*/
end;
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